Privacy Policy

Yemflow ("we," "us," or "our") operates the website yemflow.com and provides website design and related services (collectively, the "Service"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service. By using the Service, you consent to the practices described in this Privacy Policy.

Yemflow is operated as a sole proprietorship registered in the Province of Alberta, Canada. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and business name provided when filling out forms or contacting us.
• Payment Information: For website builds, e-transfer transaction details for billing purposes. For Care Plan subscribers, payment is processed through Stripe - we do not store your card details directly.
• Usage Information: How you interact with our website, including pages visited and features used.
• Device Information: IP address, browser type, operating system, and device identifiers collected automatically via analytics.

2. How We Use Your Information

• To provide, operate, and deliver the Service
• To process payments and send invoices
• To send service-related communications including project updates and Care Plan notifications
• To contact you by email or phone about your project, account, or new services that may be of interest to you as an existing client
• To respond to inquiries and provide customer support
• To improve and optimize our website and service offerings
• To comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or trade your personal information to any third parties. We use Stripe to process recurring Care Plan payments - their privacy policy is available at stripe.com/privacy. We may also share your information with hosting providers under confidentiality obligations, only to the extent necessary to deliver the Service.

4. Marketing Communications

By providing your contact information, you agree that we may contact you by email or phone to follow up on your inquiry, deliver your project, and inform you of related services that may benefit your business. You may opt out of non-essential communications at any time by contacting us at support@yemflow.com. We comply with Canada's Anti-Spam Legislation (CASL) for all electronic commercial messages.

5. Cookies and Tracking Technologies

Our website may use cookies and analytics tools (including Google Analytics) to understand how visitors use our site. You can control cookie settings through your browser preferences.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information for as long as needed to provide the Service and for a reasonable period thereafter, or as required by law.

8. Your Rights

Under Canadian privacy law (PIPEDA and Alberta's PIPA), you have the right to access, correct, or delete your personal information, withdraw consent to marketing communications, and opt out of future contact. Contact us at support@yemflow.com to exercise these rights.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

Yemflow
Email: support@yemflow.com
Calgary, Alberta, Canada